IT Associate, NPPSA-6

Scope of Work

Implement IT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Provide inputs to the development and review of internal ICT policies and procedures as required; 
• Draft ICT annual work plan for the office;
• Provide IT support in the use of Cloud based ERP functionality for improved business results and improved client services. 

Ensure effective functioning of the Regional Office hardware and software

• Install, operate, and maintain all Regional Office hardware equipment;
• Provide advice on the acquisition of hardware supplies,
• Make routine repairs and change of hardware electronic components;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Install commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware.

Ensure efficient networks administration

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Liaise with UNON to trouble-shoot and monitor network problems; respond to user needs and questions regarding network access
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
• Liaise with other UN agencies or venders to manage Local Area Network (LAN) in accordance with UN Women requirements 

 Provide administrative support regarding IT issues

• Provide technical support in the procurement of new ICT equipment for the Regional Office, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Process IT equipment registration in Quantum Asset Module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;
• Provide IT support to key events.

Provide technical support and advice to Country Office staff

• Diagnose, evaluate, and prioritize requests for assistance from staff in RO/COs/ Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues.
• Liaise with IT Associates in COs for support and guidance;
• Meet all ICT on-boarding requirements for new personnel.

Facilitate knowledge building and knowledge sharing in the Regional Office

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Contribute to the organization of trainings for the RO staff on ICT issues; Synthesize lessons learned and best practices in ICT.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.

Competencies :

Core Values:

• Integrity;
• Professionalism;
• Respect for Diversity.

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

Functional Competencies:

• Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems; 
• Strong PC hardware troubleshooting skills;
• Strong knowledge of video conferencing and telecommunication;
• Strong knowledge of database packages;
• Ability to review a variety of data, identify and adjust discrepancies;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.
• Good Communication skills.

Minimum Qualifications

Education and Certification:

• Completion of secondary education required. 
• Bachelor’s Degree in Computer Science or related field is an asset.
• Cisco Certified Network Analyst (CCNA) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) or equivalent required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience

• At least 6 years of progressively responsible experience in network administration and use of hardware/software, telecommunications facilities.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and spreadsheet and database packages, experience in handling of web-based management systems is required.
• Experience in the use of a modern web-based ERP System, preferably Oracle Cloud, is desirable.