Job Purpose
- Installer is a service professional who affix and position equipment in a designated location and complete the set-up process so the equipment is ready for operation or can serve its service purpose.
- Their primary objective is to ensure the equipment is installed in a safe manner that doesn’t present any hazards while also supporting functionality to allow for the best possible performance.
- They review and explain operation and maintenance information to the user or customer.
- They will also provide ongoing support, maintenance, and repairs.Installers have a minimum of a high school diploma and may have completed a trade school program or training course. Hands-on experience installing and adjusting the particular equipment involved is preferred.
- These roles are often physically demanding and may involve working in strenuous conditions.
Responsibilities
- Coordinate with dispatch for daily appointments
- Wear all identification, safety and courtesy equipment at all times.
- Test electrical equipment or systems to ensure proper functioning of routers and service.
- Carry material and stage for installer at the customer’s’ premises.
- Guide, coordinate and oversee fellow installers.
- Educate customers about benefits and up-sell to customers’ add-on sales products.
- Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.
- Maintain installation tools and equipment in safe working order.
- Educate customers on the features and functionality of installed products.
- Assist with the completion of tasks within the allotted time frame.
- Assist with parts, shipping, receiving and inventory as needed.
- Review paperwork with customers where needed.
- Assist in the removal and installation of materials in customer’s premises.
- At times, crawl into small spaces, work in all climates and remain physically fit.
Qualifications
- At least a certificate/diploma holder
- Completion of a trade school program or technical training course is an added advantage.
- Practical experience in installing and adjusting internet equipment (routers, cabling, electrical systems).
- Familiarity with testing electrical equipment and ensuring safe functionality.
- Ability to troubleshoot routers and service systems.
- Knowledge of installation tools, electrical safety, and maintenance procedures.
- Capable of working in strenuous conditions, crawling into small spaces, and handling installations in all climates.
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Contact Information
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