International Freight Forwarding - Operator M/f

Mission Description

• In the Sea Exports Department. The successful applicant will be responsible for the following key result areas: -

Handle day-to- day operational relationship with the client

• Receive the orders from Clients.
• Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress in real time.
• Proactively resolve Client queries.

Manage the file processing

• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.
• Process export documentation for shipments
• Book cargo with shipping lines
• Organize transport for delivery of containers for stuffing /POR
• Follow up with shipping lines on the arrival of vessels
• Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
• Update the system
• Regularly archive the files (physically & electronically)
• Ensure that client files have all the required attachments and copies of these maintained on file

Alert/Inform Management

• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

Profile

• Diploma in Clearing and Forwarding.
• East Africa Freight Forwarding Practicing Certificate will be an added advantage.
• 2 years' experience in C & F.