Instructional Designers- FTC

Role Overview

The Instructional Designer will turn existing School of Sales Excellence training into clear, engaging digital learning for teams across the business. Working with subject matter experts, trainers and the LMS team, you’ll shape learning materials into structured, tested courses that support the skills and performance needs of roles such as Financial Advisors, Unit Managers and Branch Managers.

Key Responsibilities

• Review presentations, manuals, facilitator guides and other training resources for accuracy, relevance, learner suitability and readiness for digital delivery.
• Organize content into learning paths and modules matched to job roles, competencies and business needs; identify gaps, duplication and material that needs updating.
• Convert instructor-led courses into self-paced, blended and mobile-friendly learning, using appropriate instructional design methods and adult learning principles.
• Prepare storyboards, scripts, course flows and interaction specifications to guide the development of digital modules.
• Design learning activities such as assessments, simulations, branching scenarios and multimedia elements to help learners practise and retain key concepts.
• Develop and package courses in SCORM, xAPI or other formats supported by the LMS, and work with the LMS Administrator to test, configure and resolve delivery issues.
• Apply consistent standards for instructional quality, visual presentation, branding, assessment design and accessibility; maintain course documentation and version records.
• Gather and act on feedback from subject matter experts, trainers and business stakeholders, support pilots and deployment, and recommend improvements to learning assets and development practices.

Requirements & Qualifications

• Bachelor’s degree in Instructional Design, Education, Communication, Learning Technologies or a related field.
• Three to five years of practical instructional design experience, ideally in corporate learning or the financial or insurance sector.
• Certification or demonstrated specialization in eLearning development, instructional design or digital learning tools.
• Hands-on ability with authoring software such as Articulate Storyline or Rise, Adobe Captivate, Camtasia, Vyond or comparable tools.
• Experience creating SCORM or xAPI content and working with an LMS, such as Moodle, SAP SuccessFactors or TalentLMS.
• Working knowledge of adult learning theory, blended learning, microlearning and mobile-first course design.
• Strong visual and written communication skills, with close attention to layout, usability and learner experience.
• Ability to manage multiple projects, set priorities and meet deadlines while collaborating effectively with subject matter experts and other stakeholders.
• Experience in graphic design, illustration, video editing, animation or other multimedia production is an advantage.