Mission Description
- Reporting to the Senior Supervisor - Sea Exports. The Key responsibilities will be: -
Manage the team
- Inform the team of the entity strategy/ evolutions and communicate on required alignments
- Set goals in terms of quality of service
- Assess teams performance against set Key performance indicators develop & maintain teams competencies
- Responsible for the induction of new modules concerning TMS & DMP
- Responsible for team productivity and expertise
- Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO
Manage the operational relationship with the Client
- Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
- Follow up on Consignments and ensure that Clients have been updated on the status in real time.
Monitor file processing
- Ensure that SOPs are applied at each step of the business process
- Monitor all documentation and ensure compliance with required laws and regulations
- Ensure tariffs for existing Clients are regularly updated
- Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
- Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
- Assist Operators and other staff members in case of operational issues.
- Ensure that files are regularly archived (physically & electronically, once a month at least)
- Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...)
- Control the quality of formalization & documentation of the files.
Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued.
- Get to know the exact details of quotations related to operations in progress
- Select the most efficient means to the operations to be performed, with respect to quotations validated by the Client (preferences)
- Validate the supplier invoice file allocations & amounts
- Validate Client invoices and corresponding attachments aligned to quotation & submission by Operators.
- Check the disbursements of each file
- Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port
- Liaise with credit control department on collection of outstanding payments both from cash and credit clients.
- Control the costs of the IFF unit in line with approved budget
- Alert/Inform Management in case of significant operational issues which may impact on quality
Profile
- Diploma in Clearing and Forwarding or related field.
- East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
- Knowledge of Single Customs Territory
- Minimum of 4 Years experience in sea export freight forwarding/logistics
- Experience in a supervisory or team lead role will be an added advantage
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