ICT Officer/ Systems Administrator

Job Purpose

• Provides leadership in the strategy implementation, management and execution of all ICT related services to fulfil the core mandate and oversees the functions of the departmental units comprising Innovations & Solutions Development Department, IT & Infrastructure Department, IT Security Department.

Key Responsibilities/ Duties / Tasks

Supervisory Responsibilities:

• Provides leadership in the ICT department to ensure efficient and continuous service delivery to all stakeholders;
• Leads, directs and oversees IT and Infrastructure function and ensures continuous operation and cost-efficiency;
• Directs and leads the establishment and maintenance of company-wide information Security management program to ensure that information assets are adequately protected;
• Advises management on the adoption and use of new & emerging technologies and innovations for Trade facilitation and internal processes;
• Oversees implementation of hardware upgrades for all ICT infrastructure& systems including servers, network equipment, computers etc. both onsite and offsite.
• Translates customer and business needs into ICT tools and solutions for enhanced customer experience and service delivery.
• Advises senior management on the adoption, implementation, use and development of ICT Solutions for enhanced service delivery and customer satisfaction;
• Oversees the design, development, acquisition, implementation and maintenance of company’s information systems, software applications and related infrastructure to meet the agency’s mandate;
• Directs liaison with ICT sector and partner government agencies stakeholders both locally and internationally for business support &process re-engineering
• Collaborates with and manages vendors of various solutions and ensuring SLAs are adhered to;
• Promotes sound IT governance and standards in the company;
• Directs business continuity and disaster recovery strategies of the organization’s information systems assets;
• Oversees reviews, recommendations and presentations on Board papers on Technology initiatives; and
• Supervises, mentors and coaches staff.

 Operational Responsibilities / Tasks

• Ensures optimal performance of IT Infrastructure & systems;
• Establishes and maintains a corporate-wide information security management program to ensure that information assets are adequately protected;
• Enables the development and implementation of innovative ICT solutions through in-house teams and/or external providers/partners;
• Facilitates the analysis of customer, market and business needs and the development of innovative and value add solutions to ensure business performance.
• Prepares, manages and monitors the department’s budgets and procurement plans;
• Reviews and recommends technical requirements for all ICT Solutions;
• Ensures compliance to Security policies, Standards and regulations and manages and monitors IT related risks; and
• Conducts and coordinates periodic performance appraisal of staff in the department

Job Dimensions:

Financial Responsibility

• Involved in the development of annual budget.

Responsibility for Physical and Intangible Assets

• Office furniture
• IT Infrastructure (Network Equipment, Servers, End-Point devices, Laptops, iPads, Desktops, Telecommunication Infrastructure, IP-Telephony, Video Conferencing and ICT infrastructure hosted at EADC), Network Access Control (NAC), Security information and event management (SIEM).
• IT Solutions, Data, Software (including ERP, CRM, Billing System, Databases, Systems Software, Operating systems, Database Management Systems and Utility software, Office productivity Softwares, E-mail Platforms), Application Performance Management (APM), Privileged Access Management (PAM)

Decision Making / Job Influence

• Managerial regarding vendors, staffing;
• Operational regarding systems and processes; and
• Analytical decisions.

Working Conditions

• Works in a normal office environment (80%)
• Works in the field within the service area local and international travelling (20%)
• Working beyond normal hours including weekends

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• Bachelor’s Degree in, Information Systems, Information Technology, Computer Science or related field from a recognized institution.

Professional Qualifications

• Membership to relevant Professional Body – e.g ISACA, CSK, ISC2
• Professional qualification in CCNA, CISA or CISM, ITIL practitioner, PRINCE-2 or PMP, CGEIT or COBIT-2019 or TOGAF

Previous relevant work experience required

• Work experience of at least three (3) years, two (2) of which must have been at a Supervisory level;