ICT Manager

Position: ICT Manager

Employment Nature: Full-time

Industry: Hospitality

Remuneration: Kshs. 40,000

Location: CBD, Nairobi

Role Mandate

We are seeking a technically proficient and service-oriented ICT Manager to spearhead the digital operations of our hotel located in the CBD. In this role, you will be the primary custodian of our technological infrastructure, ensuring that guests and staff experience seamless connectivity and system reliability. Your responsibilities will range from maintaining core network stability and data security to managing specialized Property Management Systems (PMS) and ERP software essential for reservations, billing, and housekeeping. The ideal candidate is a hands-on IT professional who understands the unique, 24/7 demands of the hospitality industry.

Key Performance Areas

Systems & ERP Management

• Manage and optimize the hotel’s ERP and Property Management Systems (PMS), ensuring 100% uptime for reservations, guest billing, and reporting modules.

• Act as the technical liaison with software vendors for routine maintenance, critical upgrades, and complex troubleshooting.

• Ensure all hospitality-specific digital tools are integrated and functioning correctly across departments.

Infrastructure & Network Security

• Maintain and monitor LAN/WAN networks, high-speed guest Wi-Fi, and server infrastructure.

• Implement and manage robust data backup systems and disaster recovery protocols to safeguard hotel and guest information.

• Enforce system security protocols and monitor performance to preemptively address potential hardware or software failures.

• Maintain an accurate ICT asset register and detailed system logs for auditing and compliance.

User Support & Operational Training

• Provide immediate technical support to staff for hardware, software, and connectivity challenges.

• Conduct training sessions for new and existing staff on the efficient use of digital tools and hotel-specific systems.

• Develop and maintain clear ICT documentation and user manuals to promote self-service for basic IT issues.

• Prepare regular performance reports for management, highlighting system health, incident resolution, and future technology needs.

Requirements & Competencies

Professional Profile

• Education: Bachelor’s degree in ICT, Computer Science, Information Systems, or a related field.

• Experience: At least 3 years of experience in ICT operations, with a strong preference for those who have worked in the hospitality or service sectors.

• Technical Expertise: Deep knowledge of Hotel ERP or Property Management Systems (PMS) and network administration.

• Certifications: Professional credentials such as CCNA, ITIL, or Microsoft certifications are a significant advantage.

Critical Skills

• Troubleshooting: Exceptional analytical skills for diagnosing and resolving network and hardware issues.

• Communication: Ability to explain technical concepts to non-technical staff and guest-facing teams.

• Multitasking: Proficiency in managing multiple IT projects and support requests simultaneously in a fast-paced environment.

• Integrity: High commitment to data protection standards and ethical handling of sensitive information.

What is on Offer

• Stable Compensation: A monthly salary of Kshs. 40,000.

• Central Location: Conveniently based in the CBD for easy access.

• Career Growth: Lead the technology strategy for a busy hospitality establishment and work with specialized industry software.

If you have the technical expertise and hospitality focus required for this role, please submit your updated CV for the "ICT Manager - CBD" position. Ensure your experience with Property Management Systems and network support is clearly highlighted. Applications should be submitted by COB 30th April 2026.