Company Details
Industry:
Consulting
Description:
CDL was founded in early 2003 by its current Managing Director, Lucy Mmari, who built the company after spending 14 years honing her human resources expertise at a well-established logistics firm.
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Description
- The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel’s operational and customer experience goals.
Key Responsibilities
- Supervise daily hotel operations including front office, housekeeping, and food & beverage services.
- Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.
- Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.
- Monitor staff attendance, performance, and adherence to hotel policies and procedures.
- Ensure cleanliness, safety, and hygiene standards are maintained at all times.
- Support training and onboarding of new staff to improve service delivery and teamwork.
- Assist in inventory control and proper use of hotel resources.
- Identify operational challenges and proactively recommend improvements.
- Prepare basic reports and provide regular feedback to hotel management.
Qualifications & Requirements
- Diploma or Certificate in Hospitality, Hotel Management, or a related field.
- Minimum of 3 years’ experience working in the hotel or hospitality industry.
- Demonstrated experience in service delivery and customer care.
- Strong leadership and team supervision skills.
- Proactive, organized, and solution-oriented mindset.
- Good communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
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