Description:The Clinton Health Access Initiative, Inc. (CHAI) was founded in 2002 with a transformational goal: help save the lives of millions of people living with HIV/AIDS in the developing world by dramatically scaling up antiretroviral treatment. When CHAI was founded, many viewed this goal as unreasonable…
The Clinton Health Access Initiative, Inc. (CHAI) was founded in 2002 with a transformational goal: help save the lives of millions of people living with HIV/AIDS in the developing world by dramatically scaling up antiretroviral treatment. When CHAI was founded, many viewed this goal as unreasonable because health systems in poor countries were too weak and prices of relevant drugs and diagnostic tests were too high. CHAI played a leadership role, working alongside governments and other partners, to lower the costs of treatment and help build the in-country systems necessary to provide lifesaving treatment to millions of people. Since then, CHAI has pursued several similarly ambitious goals, from scaling up pediatric AIDS treatment in order to achieve equity with adults in a time frame few thought possible, to rapidly accelerating the rollout of new vaccines.View moreView less
Maintain and manage Office 365, Azure AD, and local AD user accounts, ensuring accurate and efficient user access and security.
Resolve technical problems related to desktops, laptops, mobile devices, and network services, or escalate issues to appropriate technical personnel as needed.
Proactively support field staff using Windows 11, and macOS, providing training and assistance as needed.
Provide hardware and software support for local users in person and offer remote support via phone and email through the helpdesk system for users worldwide.
Provide timely resolution of issues or escalate them to appropriate technical personnel.
Interface with vendors to order new equipment and software.
Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
Maintain standard software configurations, including troubleshooting, loading, and configuring software images, supported applications, and drivers.
Create and update documentation regularly.
Maintain documentation of support requests, resolutions, and system configurations.
Collaborate with other IT staff and departments to identify and resolve recurring issues.
Participate in IT projects and contribute to process improvement initiatives.
Collaborate effectively within a small team and with a globally dispersed team.
Perform other responsibilities as required.
Qualifications
Bachelor’s Degree, or Secondary School diploma or equivalent plus 3 years of relevant work experience, or equivalent total work experience.
3+ years of experience supporting users on Windows 11 and Microsoft 365 (O365) or later.
Experience with macOS is a plus.
Basic (L1) knowledge of AI tools is an added advantage, but not mandatory.
Proven experience as an IT Helpdesk Engineer or similar support role.
Working knowledge of anti-spam, antivirus, and encryption software.
456 open positions on Semasocial right now · 758 open positions in United States · 8 posted in the last 7 days
CV Job Description MatcherSee how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters! Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.
Comment