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Huntress is seeking a Helpdesk Administrator to join its IT Operations team and provide technical support to employees across a global remote environment. The successful candidate will serve as the primary point of contact for internal technical issues, troubleshooting hardware and software problems while ensuring smooth IT operations.
This role requires strong communication skills, independent problem-solving abilities, and knowledge of IT fundamentals. The ideal candidate will support remote employees, maintain IT documentation, manage technical requests, and contribute to a secure and efficient technology environment.
Key Responsibilities:
• Use remote support tools to diagnose, troubleshoot, and resolve employee technical issues.
• Monitor, manage, and respond to helpdesk tickets while ensuring timely resolution.
• Troubleshoot hardware malfunctions and software-related problems.
• Assess technical issues and escalate tickets when necessary.
• Maintain and update IT documentation, including user guides and troubleshooting resources.
• Collaborate with IT team members on complex issues, projects, and technology initiatives.
• Share technical knowledge and contribute to team discussions.
• Track IT assets, software licenses, and equipment warranties while recommending upgrades or replacements when required.
• Follow security policies and procedures while identifying potential risks within helpdesk operations.
Requirements:
• Strong troubleshooting skills with the ability to resolve technical issues efficiently.
• Good understanding of security best practices in corporate IT environments.
• Excellent communication and interpersonal skills.
• Ability to explain technical information to both technical and non-technical users.
• Strong time management and organizational skills with the ability to handle multiple support tickets.
• Foundational knowledge of Windows 10/11 and macOS operating systems.
• Experience with Google Workspace (formerly G Suite).
• Basic understanding of IT security principles and common cybersecurity threats.
• Ability to work effectively in a fully remote environment.
• Comfortable learning and using remote communication, collaboration, and support tools.
• Technical knowledge gained through education, certifications, or professional experience.
• Strong knowledge of:
• Helpdesk support and remote troubleshooting
• Windows, macOS, and Google Workspace administration
• IT security practices and technical documentation
Benefits:
• 100% remote work environment.
• Paid time off, vacation, sick leave, and holidays.
• 12 weeks of paid parental leave.
• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company contribution.
• Life and disability insurance.
• Stock options for full-time employees.
• $500 home office setup reimbursement.
• Education and professional development support.
• Monthly digital reimbursement allowance.
• Access to coaching and professional growth platforms.
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