Head of Operations & Asset Management, Operations IV

Job Role

• To oversee hospitality operations and asset management, ensuring contractual obligations are met, properties are maintained to international standards, and financial returns are optimized.

Key Responsibilities

Liaison & Stakeholder Management

• Act as the primary operational liaison between VAAL Real Estate and CityBlue Hotels.
• Facilitate operational meetings, reporting sessions, and project coordination.
• Ensure alignment of operational decisions with management agreements and project objectives.
• Escalate operational, financial, and client-related matters when necessary.

Hospitality Operations Oversight

• Oversee day-to-day hospitality operations of Divine Residences.
• Monitor guest experience, service standards, and operational efficiency.
• Ensure readiness of facilities, serviced units, and amenities.
• Coordinate staffing, SOPs, and launch activities.

Asset Management & Property Performance

• Track occupancy, ADR, RevPAR, and asset utilization.
• Ensure preventive maintenance and asset preservation strategies.
• Protect long-term value and profitability of the property.

Financial Oversight & Reporting

• Review and approve OPEX and CAPEX.
• Monitor expenses, revenues, and financial obligations.
• Conduct periodic audits to ensure fund integrity.
• Provide financial planning and operational analysis support.

Client & Owner Relations

• Support client handover and operational transition.
• Address owner concerns and escalations professionally.
• Ensure smooth onboarding of owners into the hospitality framework.

Pre-Opening, Handover & Launch Coordination

• Coordinate pre-opening readiness, staffing, and reporting structures.
• Ensure operational requirements are completed before guest occupancy.
• Monitor launch timelines and deliverables.

Compliance & Risk Management

• Ensure compliance with hospitality regulations, safety standards, and legal requirements.
• Maintain operational licenses and certifications.
• Implement risk mitigation strategies.

Reporting

• Provide weekly and monthly executive summaries to the CEO on occupancy, GOP, owner sentiment, and maintenance status.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or Finance.
• Master’s degree (MBA or equivalent) preferred.
• Minimum 7 years in hotel/hospitality operations, with at least 3 years in senior management.
• Proven track record in managing hotel/serviced apartment or mixed-use developments.
• Strong background in financial auditing and operational oversight.
• Proficiency in PMS, Excel, and Channel Managers.

Skills and Competencies

• Hospitality operations management.
• Asset & property management.
• Financial & commercial acumen.
• Stakeholder & relationship management.
• Strategic planning and coordination.
• Leadership and team management.