Job Title: Head of Credit & Collections
Job Overview
We are seeking an experienced and strategic leader to oversee all credit and collections operations. The ideal candidate will drive governance, recovery, compliance, and analytics while managing a high-performing team.
Key Responsibilities
Strategy and Governance
- Develop and implement credit and collections strategies aligned with organisational goals.
- Establish governance frameworks to ensure robust risk management and policy adherence.
Collections Operations
- Lead end-to-end collections operations to optimise recovery rates and minimise delinquencies.
- Monitor key performance indicators (KPIs) and drive continuous process improvement.
Recovery and Legal
- Oversee recovery processes, including negotiation, restructuring, and legal recourse.
- Collaborate with legal teams to manage litigation, asset repossession, and insolvency matters.
Compliance and Customer Treatment
- Ensure all collections activities comply with regulatory requirements and internal policies.
- Champion fair treatment of customers while balancing recovery objectives.
Analytics and People
- Leverage data analytics to inform credit decisions, segment strategies, and performance tracking.
- Lead, mentor, and develop a high-performing team across collections and recovery functions.
Qualifications
- Education: Bachelor’s degree in Finance, Commerce, Economics, Law, or a related field. A Master’s degree is an added advantage.
- Professional Certification: CPA (K), ACCA, CCP, or a recognised credit-management certification.
- Experience: At least 10 years of experience in banking or microfinance operations, with a minimum of 5 years at senior management level.
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