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Radisson Beach Resort Palm Jumeirah is looking for a professional and service-oriented Guest Service Agent to join its Front Office team in Dubai. This role is ideal for candidates who are passionate about hospitality and enjoy creating memorable experiences for guests in a luxury resort environment.
The successful candidate will serve as the first point of contact for guests, ensuring smooth arrivals and departures, handling guest requests, and delivering exceptional customer service throughout their stay. Candidates with strong communication skills, a positive attitude, and hospitality experience are encouraged to apply.
Key Responsibilities:
• Welcome guests and provide efficient check-in and check-out services.
• Respond promptly to guest inquiries, requests, and concerns.
• Deliver professional and personalized customer service.
• Handle reservations, room assignments, and payment transactions accurately.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain accurate guest records and follow front office procedures.
• Support daily front desk operations while maintaining high service standards.
Requirements:
• Fluency in English, both spoken and written.
• Previous experience in Front Office, Guest Service, or a hospitality-related role is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Positive attitude with strong attention to detail.
• Passion for delivering outstanding guest experiences.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong knowledge of:
• Front office operations
• Guest relations and customer service
• Hotel check-in, check-out, and reservation procedures
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