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Suiteable Holiday Homes is expanding its Guest Relations team and is looking for a customer-focused Guest Relations Agent to join its operations in Dubai. This role is ideal for hospitality professionals who are passionate about delivering exceptional guest experiences and maintaining high service standards.
The successful candidate will be responsible for assisting guests throughout their stay, coordinating with internal teams, and ensuring smooth day-to-day guest relations. Previous experience in Holiday Homes, Hotels, or the hospitality sector is highly preferred, while UAE hospitality experience will be an added advantage.
Key Responsibilities:
• Deliver outstanding guest service and ensure a positive guest experience.
• Assist guests with inquiries, requests, and issue resolution.
• Coordinate with internal departments to ensure smooth guest operations.
• Handle guest check-ins, check-outs, and related front office activities.
• Maintain accurate guest records and communication.
• Ensure high standards of hospitality and customer satisfaction.
• Support daily guest relations activities in a fast-paced environment.
Requirements:
• Previous experience in Holiday Homes, Vacation Rentals, Hotels, Hospitality, Guest Relations, or Front Office.
• Experience in Dubai or UAE hospitality will be an added advantage.
• Strong communication and interpersonal skills.
• Organized, proactive, and customer-focused approach.
• Ability to work six days per week on rotational shifts.
• Ability to perform effectively in a fast-paced environment.
• Strong knowledge of:
• Guest relations and customer service excellence.
• Hotel or holiday home operations and front office procedures.
• Hospitality standards, communication, and problem resolution.
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