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A company specializing in fundraising solutions for nonprofits and schools through luxury travel experiences is seeking a Guest Experience Manager to oversee personalized travel journeys for Charity Trip Winners. The role focuses on creating seamless, memorable experiences by managing travel arrangements, vendor coordination, and guest relationships from planning through post-trip follow-up.
The successful candidate will serve as the main point of contact for guests, ensuring exceptional customer service while coordinating itineraries, accommodations, activities, and special requests. This remote opportunity is ideal for professionals with strong organizational skills, hospitality experience, and a passion for delivering high-quality guest experiences.
Key Responsibilities:
• Communicate with Charity Trip Winners through email and phone to coordinate travel arrangements.
• Manage complete travel itineraries, including flights, activities, tours, dining, and accommodations.
• Coordinate travel schedules with vendors and internal teams.
• Collect guest feedback and identify opportunities to improve travel experiences.
• Research and arrange additional services, upgrades, and special requests.
• Provide concierge-level support during guest trips and resolve issues efficiently.
• Maintain guest information and update records using CRM systems such as HubSpot.
• Support booking team projects and collaborate with internal teams through digital platforms.
• Participate in team meetings and company collaboration activities.
Requirements:
• Strong time management, organizational, and problem-solving skills.
• Customer service experience is required; hospitality background is preferred.
• Experience in travel, product development, design, or consumer experience roles is an advantage.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment.
• Growth mindset with openness to feedback and continuous improvement.
• Proficiency in Google Workspace and HubSpot is a plus.
• Strong knowledge of:
• Guest experience management and customer service operations.
• Travel coordination, itinerary planning, and vendor management.
• CRM systems, remote collaboration tools, and customer relationship management
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