Guest Experience Curator
Posted:
Company Details
Industry:
Hospitality
Website:
https://mgallery.accor.com
Description:
At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations—they are a tapestry of stories, culture, and local essence, woven together to create a distinct hospitality experience. Since 200…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Hotel & Restaurants, Hospitality
Job Description
We are seeking a friendly and customer-focused Guest Experience Curator to join our team. As a GEC, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.
- Welcome and greet guests upon arrival, providing a warm and professional first impression
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Coordinate with various departments to ensure guest needs are met
- Provide information about hotel services, local attractions, and activities in Nairobi
- Maintain accurate guest records and update information in the hotel management system
- Anticipate guest needs and proactively offer assistance
- Resolve guest issues and concerns in a timely and satisfactory manner
- Promote hotel services and amenities to enhance guest experience and increase revenue
- Ensure compliance with hotel policies and procedures while maintaining high standards of customer service
- Curate moments for the guests
Qualifications
- Excellent communication skills with fluency in English; additional languages are a plus
- Previous experience in hospitality or customer service
- Bachelor's degree in Hospitality Management, Tourism, or related field preferred
- Strong problem-solving abilities and attention to detail
- Computer literacy, including proficiency in MS Office and hotel management software
- Familiarity with hotel operations and guest service standards
- Knowledge of local attractions and services in Nairobi
- Ability to work flexible hours, including evenings, weekends, and holidays
- Professional appearance and friendly demeanor
- Empathetic and supportive attitude towards guests
- Ability to work well under pressure and handle multiple tasks simultaneously
- Must be able to work in NAIROBI
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· 6970 open positions in Nairobi County, Kenya
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