General Manager (Telecom Dealership)

Position: General Manager (Telecom Dealership)

Industry: Telecommunications (Retail & Distribution)

Monthly Salary: Kshs. 50,000 – 60,000 (Negotiable)

Work Station: CBD, Nairobi

Executive Summary

We are looking for a high-energy General Manager to lead a prominent Telecom Dealership located in the Nairobi CBD. This role is perfect for a leader who understands the high-velocity nature of the telecom retail and distribution sector. You will be responsible for the end-to-end profitability of the dealership, managing everything from inventory control of devices and airtime to maintaining high-level relationships with major telecom service providers. Your mission is to drive aggressive sales growth while ensuring that the dealership operates in strict alignment with both company policies and telecom partner branding standards.

Functional Deliverables

Operational & Financial Oversight

• Manage daily business operations to ensure maximum efficiency, profitability, and cost-control across the dealership.

• Implement robust inventory management systems to track stock movement of SIM cards, devices, and airtime, preventing stockouts or shrinkage.

• Oversee financial reporting, cash flow management, and budget adherence to ensure the dealership's long-term sustainability.

• Ensure the facility and team comply with all regulatory requirements and specific telecom partner operational guidelines.

Sales Leadership & Market Growth

• Drive performance across all revenue streams, including mobile devices, data packages, airtime distribution, and value-added services.

• Establish clear monthly KPIs and sales targets, monitoring team progress and intervening with corrective strategies where necessary.

• Analyze market trends and competitor activity within the CBD to identify untapped business opportunities and expansion areas.

• Coordinate with telecom partners on the execution of product launches, regional promotions, and marketing campaigns.

Human Capital & Customer Excellence

• Recruit, train, and mentor a high-performing team, fostering a culture of accountability and professional growth.

• Lead regular performance reviews and provide hands-on coaching to improve conversion rates and service quality.

• Elevate the customer experience by resolving escalated complaints and implementing loyalty initiatives to drive repeat business.

• Maintain a professional and brand-aligned environment that reflects the dealership’s status as a premier telecom partner.

Requirements & Competencies

Professional Background

• Education: Bachelor’s Degree in Business Administration, Management, or a related field.

• Experience: 2–4 years of experience specifically within a telecom dealership or a high-volume retail distribution environment.

• Leadership: Proven ability to manage diverse teams in a target-driven, fast-paced setting.

• Track Record: Demonstrated success in business development and achieving consistent sales growth.

Technical & Soft Skills

• Communication: Exceptional negotiation skills for handling both customer escalations and partner relations.

• Analytical Ability: Proficiency in using sales data to inform stock levels and marketing focus.

• Tech Literacy: Competence in MS Office Suite and basic point-of-sale (POS) or business management systems.

• Problem Solving: A proactive approach to identifying operational bottlenecks and implementing swift solutions.

Why Join This Dealership?

• Competitive Pay: A monthly salary of Kshs. 50,000 – 60,000, with room for negotiation based on experience.

• Prime Location: Work at the center of Nairobi’s commercial hub with high foot traffic and growth potential.

• Industry Influence: Manage a key node in the telecommunications distribution network.

If you have the leadership skills and telecom sector experience required to excel in this role, please submit your updated CV for the "General Manager - Telecom Dealership" position. Ensure your experience with sales targets and partner management is clearly highlighted.