Front Office Receptionist

Job Title: Front Office Receptionist
Company: KEFALO COMPANY LTD
Location: Nairobi, Kenya
Employment Type: Full‑time
Experience Level: Mid-level (2–3 years)
Salary: KShs. 45,000 – 60,000 per month (based on experience and qualifications)

Job Summary

KEFALO COMPANY LTD is seeking a highly organized and personable Front Office Receptionist to serve as the first point of contact for clients, visitors, and staff. You will manage the front desk on a daily basis, handle administrative tasks, and provide outstanding customer service while maintaining a professional and welcoming office environment.

Key Responsibilities

Front Desk Management

• Greet and welcome clients, visitors, and staff in a professional and friendly manner.

• Direct visitors to the appropriate offices, departments, or personnel.

• Maintain a clean, organized, and presentable reception area at all times.

• Manage visitor logs, access control, and security protocols.

Communication & Customer Service

• Answer, screen, and forward incoming phone calls professionally.

• Respond to general inquiries via phone, email, and in person.

• Provide accurate information about the company’s services and operations.

• Handle customer complaints or concerns and escalate when necessary.

Administrative Support

• Perform general administrative duties such as filing, photocopying, scanning, and data entry.

• Manage incoming and outgoing mail, courier services, and deliveries.

• Maintain office supplies inventory and place orders when necessary.

• Support scheduling of meetings, appointments, and conference room bookings.

Office Coordination

• Assist in coordinating internal events, meetings, and office activities.

• Liaise with vendors, service providers, and building management where required.

• Ensure office equipment (printers, phones, etc.) is functioning and report issues promptly.

Record Keeping & Documentation

• Maintain accurate records of visitors, calls, and correspondence.

• Ensure confidentiality of sensitive information and documents.

• Support basic document preparation and reporting tasks.

Qualifications & Requirements

• Diploma or Bachelor’s degree in Business Administration, Office Management, or related field.

• Minimum 2–3 years of experience in a front office, receptionist, or administrative role.

• Experience in a corporate or professional office environment is preferred.

Skills & Competencies

• Excellent verbal and written communication skills.

• Strong interpersonal and customer‑service skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Strong organizational and time‑management abilities.

• Ability to multitask and prioritize effectively.

• Professional appearance and demeanor with a high level of integrity and confidentiality.

Key Attributes

• Friendly, approachable, and customer‑focused.

• Detail‑oriented and highly organized.

• Proactive and able to work with minimal supervision.

• Reliable and punctual.

• Strong problem‑solving abilities.

Perks & Benefits

• Competitive monthly salary band: KShs. 45,000 – 60,000.

• Professional working environment in a dynamic and growing company.

• Opportunities for growth and career development.

• Exposure to a collaborative and customer‑oriented team.