Front Office Officer (Insurance Sector)

Position Title: Front Office Officer (Insurance Sector)

Nature of Work: Full-time

Remuneration: Kshs. 40,000 – 50,000

Industry: Health Insurance Brokerage

Role Purpose

We are looking for a sophisticated and highly organized Front Office Officer to serve as the face of our organization. In this capacity, you will manage the daily flow of the reception area while providing vital support to the medical insurance claims department. This role demands a professional who can balance high-level client service with the administrative rigor required for insurance documentation and provider follow-ups. You will be instrumental in ensuring a seamless first impression for visitors and maintaining clear lines of communication between clients, hospitals, and internal teams.

Functional Responsibilities

Client Engagement & Reception Management

• Serve as the primary point of contact, welcoming visitors with a professional demeanor and maintaining a pristine office environment.

• Direct incoming telephone and email inquiries to the appropriate departments with speed and accuracy.

• Provide basic information regarding insurance products, services, and general claim procedures to walk-in and remote clients.

• Manage the executive calendar, including scheduling high-level meetings and coordinating appointments.

Claims Support & Correspondence Control

• Assist clients with medical insurance claim inquiries and proactively follow up on the status of pending claims with insurance providers.

• Liaise with hospitals and insurers to verify documentation and expedite processing.

• Oversee the full cycle of corporate correspondence, including the recording, dispatching, and tracking of official documents and letters.

• Support the internal team with administrative tasks, such as preparing documentation and coordinating cross-departmental activities.

Documentation & Process Integrity

• Maintain an organized filing system for client records, ensuring all sensitive data is handled with absolute discretion.

• Log all client interactions and front-office activities to support data-driven service improvements.

• Perform general office administration duties as needed to ensure operational continuity.

Professional Requirements

Background & Experience

• Education: Bachelor’s Degree or Diploma in Business Administration or a related academic field.

• Professional Tenure: 1–2 years of experience in front office or customer service roles, ideally within the insurance or healthcare sectors.

• Preferred Knowledge: Prior exposure to medical insurance claims processing is highly desirable.

• Technical Proficiency: Mastery of MS Office (Word, Excel, and Outlook) is mandatory.

Critical Skill Set

• Communication: Exceptional verbal and written articulation with a polished professional appearance.

• Organizational Ability: Strong capacity to prioritize tasks and manage time-sensitive documentation.

• Discretion: Proven ability to handle confidential health and financial information with high levels of integrity.

• Urgency: Ability to join the team immediately will be considered a significant advantage.

Value Proposition

• Competitive Salary: Monthly gross compensation between Kshs. 40,000 and 50,000.

• Professional Growth: Gain deep exposure to the health insurance brokerage industry.

• Immediate Start: A streamlined hiring process for candidates ready to transition quickly.

If you meet the qualifications and are ready to contribute to a high-performing insurance brokerage, please forward your CV. Ensure the subject line reads "Front Office Officer-Insurance".

Applications must be submitted by the close of business on 7th May, 2026. Female candidates are highly encouraged to apply.