French Medical Interpreter & Care Navigation Ambassador

Job Purpose

To provide professional French–English interpretation and translation services while facilitating seamless patient navigation and coordination of care for Francophone patients and their families, ensuring effective communication, patient satisfaction, and a positive healthcare experience. The role combines clinical expertise, patient advocacy, interpretation services, care coordination, and stakeholder engagement to support high-quality, patient-centered care.

Key Responsibilities

Communication Support – Interpretation and Translation for International Patients

• Provide accurate French–English interpretation/translation during consultations, procedures, ward rounds, family meetings, discharge discussions, and patient education sessions.
• Ensure patients and families fully understand diagnoses, treatment plans, consent processes, medication instructions, and hospital policies.
• Bridge communication gaps between patients, families, and healthcare providers to support informed decision-making.

Patient Navigation and Care Coordination

• Act as the primary point of contact for French-speaking patients from admission through discharge and follow-up.
• Coordinate patient access to hospital services.
• Facilitate smooth patient flow and timely access to services by collaborating with multidisciplinary teams.

Patient Experience and Advocacy

• Partner closely with clinical teams, patient services, finance, pharmacy, diagnostics, and other departments to ensure coordinated and efficient service delivery.
• Support international patient services, including assistance with accommodation, travel coordination, and insurance-related inquiries when required.

Overall Support for International Patients

• Serve as the first point of contact for these target patients and families.

Qualifications, Skills and Experience Required

• Diploma in Nursing
• Fluency in French (spoken and written) is mandatory
• Fluency in English (spoken and written) is mandatory
• Proficiency in an additional foreign language will be an added advantage
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Outlook) is required

Relevant Experience

• Minimum 2 years in a patient care setting
• Experience in patient navigation
• Experience in patient customer service roles in hospitality or healthcare industry