Role Overview
This role installs, maintains and troubleshoots electronic security and safety systems, helping ensure that equipment works reliably for customers. The successful candidate will draw on hands-on technical experience and clear communication to diagnose faults, carry out repairs and support users across integrated security solutions.
Key Responsibilities
- Install and maintain electronic security and safety equipment, including integrated systems.
- Investigate system faults, identify their causes and complete appropriate repairs or adjustments.
- Work with security platforms and devices from vendors such as Lenel, Hikvision, IOS, RISCO and TYCO.
- Check system operation after installation or service work to confirm equipment is functioning as intended.
- Explain technical issues and resolutions clearly to customers, providing courteous service throughout support visits.
- Use Microsoft Office tools for routine technical and administrative tasks.
- Use AutoCAD where required for work involving technical drawings; familiarity is an advantage.
Requirements & Qualifications
- More than five years of experience installing and maintaining electronic security and safety systems.
- Demonstrated ability to troubleshoot and resolve faults in electronic security systems.
- Good understanding of integrated security systems.
- Diploma or higher qualification in Telecommunications, Electrical Engineering or Electronics Engineering.
- Relevant IT certifications, such as CCNA, CAP or MCSE.
- Vendor-specific electronic security systems certifications, including experience or certification with Lenel, Hikvision, IOS, RISCO or TYCO solutions.
- Strong communication and customer service skills, with good working knowledge of Microsoft Office.
- Recognized vocational training in electronics, motor vehicle electrical work or mechanics is also relevant.
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