Communication Infrastructure Support (CIS) Engineer

Role Overview

The Communication Infrastructure Support Engineer designs, installs, and supports the communications systems used across Mission Nairobi. This hands-on role keeps embassy telephony, radio services, and data connections operational across multiple sites, while helping staff stay connected and supporting the technical needs of important meetings.

Key Responsibilities

• Program, install, maintain, and repair telephone and messaging systems, including CS1000, CallPilot, Cisco Unified Communications Manager, and Unity Connection.
• Design and support the Mission’s seven radio networks, maintaining repeaters, handheld and mobile radios, base stations, and antennas.
• Maintain unclassified network infrastructure across the Chancery, Acacia, OAK, and the Chief of Mission and Deputy Chief of Mission residences, including OpenNet, NEN switches, routers, and firewall equipment.
• Manage point-to-point microwave links serving seven LAN tail sites across the city.
• Monitor 20 WAN circuits with internet service providers, investigate service degradation, and troubleshoot faults to help sustain connectivity.
• Coordinate with ENM, ITSC, and Washington-based program offices on VPN configuration, network latency, circuit availability, and client switch issues.
• Assist audiovisual technicians with meeting-room infrastructure and the operation of sound mixers, wireless microphones, and camera equipment for high-profile events.

Requirements & Qualifications

• At least three years of relevant experience across radio, telephone, and data network infrastructure, at a Tier 2 or Tier 3 support level.
• A university degree in Computer Science, Telecommunications, Information Systems, or a closely related technical field.
• Ability to obtain and maintain the required security clearance. Selected candidates will undergo a background investigation and may be required to complete a pre-employment medical examination.
• Ability to report for work within a reasonable period after required agency authorization, clearances, or certifications are received.
• Applicants must provide a complete application that addresses the position’s qualifications and requirements. A language or technical skills assessment may be required.