Fast Credit Supervisor

Role Overview

The FAST role oversees delivery of a savings-group lending product in Kenya, ensuring participating Savings for Transformation groups can access loan capital for lending among their members. Reporting to the Relationship Manager and working strategically with the FAST Product Manager, the role supports Field Officers, strengthens group understanding of the product, and monitors service quality, customer retention, and portfolio performance.

Key Responsibilities

• Coordinate FAST implementation in the assigned area and guide Field Officers in delivering the programme’s objectives and standards.
• Verify participating groups and monitor customer service, retention, measurable community impact, and loan portfolio quality against established targets.
• Explain the FAST product to savings groups and local communities through effective training and facilitation.
• Coach and mentor Field Officers, assess their performance, identify development needs, and submit performance reports to the Relationship Manager and FAST Product Manager.
• Support Field Officer productivity and morale, reinforce programme fidelity, and help ensure customer questions are addressed promptly.
• Coordinate delivery with S4T Agents, community leaders, Area Programme Managers, local authorities, the Relationship Manager, the FAST Product Manager, and partner organisations, including World Vision Kenya.
• Apply FAST policies, procedures, and internal controls; communicate organisational changes to Field Officers and contribute to staff evaluations as directed by management.
• Plan local promotional activities and help Field Officers deliver customer-focused service, sound underwriting, and appropriate credit sales.

Requirements & Qualifications

• University degree or diploma in economics, accounting, project management, business administration or management, banking, marketing, cooperatives, agricultural economics, agriculture, or a related business or social science discipline.
• At least three years of experience in a microfinance institution.
• Experience with Savings for Transformation (S4T) is an advantage.
• Effective underwriting ability and sound communication, sales, and market-assessment skills.
• Proficiency in Microsoft Office applications.
• Ability to train, facilitate, mentor, coach, and motivate a team, with initiative, persistence, and a strong sense of responsibility and integrity.
• Willingness to uphold the organisation’s ideals and core values.