Investment Support Associate - Dadaab

Role Overview

The Investment Support Associate helps entrepreneurs in Dadaab access financing responsibly, from their first enquiry through investment assessment, disbursement and repayment. The role combines borrower support and portfolio monitoring with accurate investment records, helping protect portfolio quality while enabling clients to make productive use of finance.

Key Responsibilities

• Respond to prospective borrowers, explain available investment products and repayment obligations, and guide eligible entrepreneurs through the application process.
• Assess applicants by gathering personal, business and guarantor information; conduct due diligence and site visits; and coordinate with Business Development Advisors and Business Associates.
• Prepare investment documentation, support contract execution, track outstanding conditions and follow up on disbursements.
• Compile credit information for the Portfolio Manager and help prepare reports for Investment Committee discussions.
• Support Kiva fundraising by collecting accurate entrepreneur details and photographs, obtaining photo waivers, and ensuring profiles and stories are correctly presented.
• Maintain borrower relationships through regular communication and monitoring visits, working with the Business Development Services team to support client progress.
• Track payments and borrower contact details, follow up on overdue accounts—including with relevant community or government leaders—and contribute to weekly portfolio reviews and portfolio-quality targets.
• Maintain lending-system records and reports, follow operational controls and procedures, share process updates with lending staff, and identify opportunities to improve accuracy, efficiency and automation.

Requirements & Qualifications

• At least two years of relevant work experience and a degree in Finance or a related field.
• Strong financial and accounting skills, with familiarity with business financial policies in Dadaab.
• Experience in lending and customer-facing work; experience in investment management, microfinance, capital leases or financing for microbusinesses and SMEs is strongly preferred.
• Ability to advise entrepreneurs, manage difficult borrower situations and communicate firmly and professionally about repayment.
• Experience using investment management system software; able to maintain accurate records, follow through on tasks and apply critical thinking.
• Islamic lending experience is an advantage. Familiarity with civil court processes and litigation experience are also preferred.
• High integrity, perseverance, attention to detail and confidence in handling sensitive or challenging conversations.
• Excellent English communication skills; Swahili and Somali are highly desirable.
• Must be legally eligible to work in Kenya and based in Dadaab.