Executive Assistant Operations Lead

About the Role

We’re looking for an Executive Assistant Operations Lead to build, run, and continuously elevate a high-performing EA function that supports senior leaders and demanding clients. This role sits at the intersection of operations, people, and client delivery – bringing structure where there’s ambiguity, and excellence where there’s expectation. If you’re the kind of person who brings order to chaos and raises the standard wherever you go, this role is calling your name. Apply, or share this with someone who truly belongs in this role.

Key Responsibilities

EA Training & Development

• Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations.
• Develop practical playbooks, SOPs, and training materials.
• Assess readiness and support smooth transition into live client environments.
• Continuously improve training based on real delivery insights.

Operations & Program Management

• Oversee day-to-day performance and delivery of EAs.
• Track output, identify gaps, and implement improvements quickly.
• Standardize tools, workflows, and best practices across the team.
• Bring structure and clarity to a fast-moving environment.

Client Engagement & Delivery Support

• Support client onboarding to ensure seamless EA integration.
• Join client calls where needed to maintain alignment and quality.
• Act as a point of escalation for operational or service-related issues.
• Work closely with internal teams to ensure strong client satisfaction.

Team Leadership

• Mentor and guide EAs to maintain high standards of professionalism.
• Support performance management and continuous development.
• Contribute to hiring and building a strong EA bench.

Qualifications

What We’re Looking For

• Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar).
• 5+ years’ experience supporting senior executives, with exposure to high-performance environments.
• Proven ability to lead, mentor, or coordinate a team.
• Strong organizational and project management skills with attention to detail.
• Confidence working with international clients and remote teams.
• Excellent written and verbal communication skills.

What Will Set You Apart

• Experience building or improving processes, SOPs, or operational systems.
• Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar).
• Exposure to global organizations or distributed teams.
• Training or experience in leadership, coaching, or team development.