Key Responsibilities

Executive & Administrative Support

• Manage the Director’s calendar, appointments, meetings, and travel arrangements.
• Prepare meeting agendas, reports, presentations, and correspondence.
• Take meeting minutes and follow up on action points.
• Screen calls, emails, and visitors on behalf of the Director.
• Maintain organized filing systems for confidential and operational documents.

Office Coordination

• Coordinate communication between departments and external stakeholders.
• Support planning and execution of internal meetings and events.
• Monitor office supplies and administrative requirements.
• Ensure smooth day-to-day office operations within the executive office.

Communication & Guest Relations

• Handle professional communication with clients, suppliers, and partners.
• Assist in responding to customer concerns and escalations where required.
• Maintain a high level of professionalism and customer service.

Reporting & Documentation

• Prepare weekly and monthly administrative reports.
• Track tasks, deadlines, and operational follow-ups for the Director.
• Maintain accurate records and documentation.

Requirements

Qualifications & Experience

• Diploma or Bachelor’s Degree in Business Administration, Hospitality Management, Secretarial Studies, or related field.
• Minimum 2–4 years’ experience as an Executive Assistant, Personal Assistant, or Administrative Officer.
• Experience in hospitality, hotels, or service industry is an added advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Key Skills & Competencies

• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• High level of discretion and confidentiality.
• Ability to multitask and prioritise effectively.
• Professional appearance and interpersonal skills.
• Strong attention to detail and problem-solving ability.