Events Registration Coordinator

Role Overview

The Event Registration Coordinator manages the registration experience for multiple events, from building event timelines and maintaining attendee records to coordinating housing, travel, and onsite operations. Based onsite at the client’s regional office in Nairobi, the coordinator works with client and internal event teams to keep information accurate, respond to attendee needs, and address issues before they disrupt event delivery.

Key Responsibilities

• Plan and track registration schedules, project documents, and deliverables in partnership with event leads and client teams.
• Administer registration websites and related systems, keeping content, functionality, and attendee data accurate across each event’s lifecycle.
• Coordinate attendee registration, housing, and travel processes, and provide timely information and support to attendees by email.
• Prepare registration reports and share project updates, changes, risks, and proposed solutions with relevant stakeholders.
• Plan onsite registration operations, including technical needs, staffing, badge production, and distribution; adjust plans and escalate issues when required.
• Use Cvent and event management systems, alongside Microsoft Office tools, to manage records and reporting; use Concur and SAP to reconcile and allocate event expenses in line with established procedures.
• Support other Africa Event Coordinators with local-office and offsite event logistics, setup, planning, and onsite delivery when registration workloads allow.
• Travel to events and in-person training as required, and adapt availability for occasional meetings or collaboration across global time zones.

Requirements & Qualifications

• A four-year bachelor’s degree is preferred. The source does not specify a minimum number of years of experience.
• Experience in event management, registration, hospitality, customer service, or email support is an advantage.
• Strong written English, including accurate grammar, spelling, and punctuation, and the ability to manage multiple attendee inquiries with care and attention to detail.
• Professional verbal and written communication skills, with patience and empathy when handling complaints or difficult conversations.
• Working proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and OneNote; ability to learn new platforms quickly. Familiarity with Cvent, event management systems, Concur, and SAP is relevant to the work.
• Sound judgment, problem-solving ability, and confidence managing competing priorities in a busy, deadline-driven environment.
• Ability to work independently with general direction and collaborate effectively with clients, colleagues, vendors, and cross-functional teams.
• Reliability, integrity, and a professional approach to attendance, confidentiality, client standards, and timely communication about risks or barriers to delivery.

What We Offer / Why Join

• A structured onboarding program with in-person training from event-team subject matter experts in registration, travel, housing, event technology, reporting, and onsite operations.
• Work across regional and international events, collaborating with client teams and event professionals on registration and attendee experience.