Position: Engagement Support Specialist

Date Posted: June 29, 2026

Industry: Cybersecurity / Incident Response / Client Services

Employment Type: Full Time

Experience: Proven Experience in Client-Facing, Engagement Coordination, or Contracting Roles

Qualification: Bachelor’s Degree or Equivalent Experience in Business, IT, Cybersecurity, or a Related Field

Location: United States, REMOTE

Company: CYPFER

Description:

CYPFER is a global cybersecurity organization specializing in ransomware response, cyber-attack recovery, and post-breach remediation. The company works with leading insurance providers, law firms, and Fortune 1000 organizations to help clients recover quickly and effectively after cyber incidents.

The Engagement Support Specialist plays a key role in coordinating client engagements, supporting contract development, and ensuring smooth communication between clients, partners, and technical teams. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-pressure environment.

Key Responsibilities:

• Coordinate and manage scoping, quoting, and contracting processes for client and partner engagements.

• Participate in scoping calls and prepare detailed technical notes for contract development.

• Act as the primary liaison between clients, partners, and technical teams.

• Translate client requirements and incident details into structured service scopes.

• Support sales teams with effort estimation and pre-engagement planning.

• Assist in drafting Statements of Work (SoWs) and ensure smooth contract execution.

• Maintain strong client relationships and ensure high-quality service delivery.

• Provide after-hours support on a rotational on-call basis, including weekends and holidays.

• Assist in reporting, documentation, and engagement tracking.

Requirements:

• Proven experience in engagement coordination, client services, or contracting roles.

• Strong communication, presentation, and interpersonal skills.

• Excellent organizational and multitasking abilities in high-pressure environments.

• Ability to work independently and manage multiple priorities effectively.

• Strong problem-solving and critical thinking skills.

• Comfort working with both technical and non-technical stakeholders.

• Willingness to work in a 24/7/365 environment with on-call rotation.

Strong knowledge of:

• Client engagement lifecycle, contracting, and service coordination.

• Cybersecurity services, digital investigations, or incident response (preferred).

• Communication, documentation, and stakeholder management processes.