DTS Technician

Role Overview

As a DTS Technician, you will keep Dealer Tinting System machines working reliably by installing, inspecting, calibrating, maintaining and repairing equipment at dealer locations and in-house. Your work helps dealers serve customers without avoidable equipment downtime, while ensuring service requests are handled within agreed timelines and company procedures.

Key Responsibilities

• Install, service, repair and calibrate DTS machines at dealer outlets and company premises.
• Inspect equipment, diagnose electrical, mechanical or electronic faults, and respond to breakdowns within the applicable SLA.
• Complete scheduled preventive maintenance and check that machines operate to required standards.
• Resolve assigned customer complaints, update machine prices, software and settings, and coordinate software or accessory needs with ICT and other relevant teams.
• Record service calls, repairs, maintenance work and parts used in the CRM, and complete a visit checklist or report for each customer visit.
• Obtain the customer’s signature and stamp on visit reports, then submit documentation according to company requirements.
• Identify spare-part needs, coordinate requisitions and replacements with the supervisor, and keep accurate records of parts and accessories used.
• Guide dealers and customers on correct machine operation and basic care; report significant technical issues and provide updates on completed work and outstanding jobs.
• Follow company safety procedures during field visits and maintenance work.

Requirements & Qualifications

• Diploma or certificate in electrical, electronics, mechanical engineering or a related technical discipline.
• Two to three years of experience maintaining equipment or machinery; experience with machine servicing, fault diagnosis and preventive maintenance is preferred.
• Working knowledge of electrical, mechanical and electronic systems, with practical troubleshooting and repair skills.
• Basic computer and mobile application skills, including the ability to record service activity in a CRM.
• Clear communication, a customer-focused approach, and the ability to work independently or collaboratively.
• Strong planning, organisation and follow-up skills, with the ability to manage work under pressure and meet response timelines.
• Willingness to travel to dealer and customer sites. A valid driving licence is an advantage.