Direct Sales Agent (Upperhill)

Role Overview

This is a frontline retail position inside a telecommunications store, where you are the person customers actually deal with — from the first question about a handset to the moment a new data device is connected and working. You carry responsibility for two things at once: growing sales of airtime, routers and devices, and keeping the store's cash and stock records honest and accurate. The store's revenue, its trading margin and its reputation with local customers all depend on how consistently this role is performed well.

Key Responsibilities

• Meet agreed monthly sales targets across airtime, data devices and handsets, while keeping the quality of each new connection or contract front of mind rather than chasing volume alone.
• Reconcile physical stock against system records every day, covering both owned inventory and consignment stock, and report any mismatch or shrinkage immediately through the correct channel.
• Run the daily cash float and till, account for every sale taken during your shift, and complete end-of-day cash and sales reporting in line with finance controls.
• Configure data devices, routers and SIMs for customers at the counter, and provide first-line troubleshooting when a device fails to connect or perform as expected.
• Follow the store's standard operating procedures for stock handling, cash discipline and controllable operating costs so that store profitability is protected.
• Build and maintain your own customer contact records, follow up on enquiries and referrals, and turn those leads into repeat business and new accounts.
• Own customer escalations raised at the counter — resolve what you can yourself and log the remainder with enough detail for a fast handover.
• Contribute to store-level service improvement by acting on customer feedback and satisfaction measures.

Requirements & Qualifications

• Diploma or bachelor's degree in business, marketing or a related field.
• At least one year of experience in a sales role, ideally customer-facing.
• Confident product and service knowledge, with the ability to upsell and cross-sell naturally rather than forcefully.
• Comfortable explaining technical device configuration in plain language to customers who are not technical.
• Numerate and disciplined with cash handling, stock counts and daily reconciliation.
• Customer relationship management skills, including the ability to keep a personal pipeline of leads and contacts alive.
• Strong customer focus, with the confidence to influence, negotiate and build partnerships both inside and outside the store.
• Analytical thinking, commercial awareness and a genuine results orientation — plus a willingness to keep developing your own skills and support colleagues in developing theirs.

Why Join

You will hold direct commercial ownership of a retail space — sales, stock, cash and customer experience all sit with you — which builds a solid grounding in retail operations and profitability. The role also puts you in daily contact with the technical side of telecommunications products, giving you practical product expertise alongside sales experience, and there is clear room to grow as you take on more responsibility and help others develop.