Digital Health Systems Strengthening Officers

Role Overview

The Regional Digital Health Support Officer helps county and sub-county health teams put community health digital systems into effective, sustainable use. Working alongside government teams and implementation partners, the role builds local technical capability, strengthens system support and governance, and uses performance information to address problems that affect community health services.

Key Responsibilities

• Help county teams establish or improve digital health steering committees, technical working groups, and oversight processes within existing health structures, with clear responsibilities for decision-making and support.
• Train, coach, and mentor government staff in implementing and maintaining digital health solutions; prepare practical user guides, job aids, and troubleshooting materials, and organize peer-learning sessions across counties.
• Review local digital health procedures and guidance, recommend improvements aligned with national standards, and encourage county and sub-county teams to use those standards in their work.
• Take part in health management meetings and technical forums, coordinate with government and partner stakeholders, and submit weekly updates on support activities, progress, and unresolved issues.
• Help teams monitor device synchronization, conduct routine data verification and quality reviews, use data to guide service decisions, and contribute to regional dashboards that show performance and gaps.
• Support controlled deployment of system updates and configurations; help counties establish incident and problem management procedures, maintain issue records, and investigate recurring technical or data problems.
• Assist with government ICT asset management, including maintaining a central register of community health devices, tracking repairs and replacements, and training staff in basic troubleshooting, security, and device lifecycle practices.
• Identify opportunities to improve system performance and user support; contribute to testing new features, gather user feedback during acceptance testing, and relay evidence-based recommendations to improve digital health solutions.

Requirements & Qualifications

• Bachelor’s degree in Informatics, Computer Science, or a related field.
• Relevant technical certifications are preferred.
• Ability to understand how digital platforms, community health operations, data flows, governance, and user support affect one another, and to identify practical risks and improvements.
• Strong planning and prioritization skills, including the ability to coordinate activities across assigned counties, track commitments, and report progress on time.
• Confidence facilitating training, technical meetings, peer-learning discussions, and structured problem-solving sessions.
• Ability to review system, synchronization, service delivery, and data quality information, interpret trends, and communicate findings clearly.
• Strong relationship-building skills for working with county and sub-county health teams, government counterparts, partners, and colleagues toward shared implementation priorities.