Teller

Role Overview

As a Teller, you will handle members’ day-to-day cash transactions and help them access SACCO services accurately, securely and efficiently. Your work supports member confidence, protects SACCO funds and helps the branch meet its compliance obligations while identifying suitable ways for members to use its products and service channels.

Key Responsibilities

• Process deposits, withdrawals, loan repayments and other cash transactions in accordance with established procedures, checking entries and records for accuracy.
• Secure cash, follow cash-storage and handling controls, and maintain accurate transaction records.
• Apply branch policies and procedures covering compliance, anti-money laundering and sanctions, including enhanced due diligence where required for onboarding or ongoing member relationships.
• Monitor transactions for suspicious activity and report concerns through the appropriate internal channels.
• Respond to member questions and complaints, resolve issues within your authority and refer matters to a supervisor when needed.
• Explain relevant SACCO services and products, and identify appropriate opportunities to introduce members to additional products.
• Help members choose suitable, cost-effective ways to transact, including mobile, internet and ATM channels where available.

Requirements & Qualifications

• At least three years of relevant experience, preferably in a reputable financial institution.
• A bachelor’s degree in cooperative studies, finance, accounting or a related discipline; or a diploma in management, accounting, finance and banking, or a relevant field.
• A professional certification such as Certified Credit Professional or Certified Public Accountant is also listed as a relevant qualification.
• KCSE certificate with a minimum grade of C plain, including C plain in English and Mathematics.
• Strong communication and interpersonal skills, sound judgement, integrity and close attention to detail.
• Ability to manage multiple tasks, stay organised, work effectively with colleagues and pursue results independently.
• The source specifies an age requirement of above 24 years.