Debt Collection Agent

Role Overview

You will be the face of a professional credit recovery operation, working to collect overdue balances while protecting the long-term relationship between our clients and their customers. Your days will alternate between structured phone and email negotiations, coordinating follow-ups, and conducting field visits within the Mombasa Road area to meet debtors and agree on realistic repayment paths. By combining firm but respectful communication with well-organised case tracking, you directly contribute to healthier cash flow for businesses across Kenya and East Africa.

Key Responsibilities

• Contact debtors through a mix of phone calls, emails, and in-person visits to discuss outstanding accounts and establish repayment commitments.
• Negotiate payment plans that suit a debtor’s financial reality while still meeting the client’s recovery targets.
• Carry out field visits at residential or business addresses along the Mombasa Road corridor, verifying debtor circumstances and delivering clear demand notices where needed.
• Record every interaction meticulously in our contact management system, keeping case histories accurate and up to date.
• Proactively escalate non-responsive or difficult accounts to senior recovery staff when standard collection efforts have been exhausted.
• Advise clients on debtor behaviour and payment patterns, flagging risks early and recommending sensible next steps.
• Ensure all collection activity is conducted within Kenyan law and industry guidelines, always preserving the dignity of the debtor.
• Meet monthly recovery targets while balancing speed with a courteous, human approach that keeps the client’s reputation intact.

Requirements & Qualifications

• At least one year of hands-on experience in debt collection, credit control, or a directly related field dealing with overdue accounts.
• Strong negotiation and conflict-resolution skills, with the ability to stay calm and professional when faced with resistance or financial hardship.
• Practical knowledge of the Mombasa Road area and its surrounding neighbourhoods, as regular field visits are a core part of the role.
• Familiarity with basic computer systems and CRM software; the ability to type accurate notes accurately and quickly is essential.
• Good spoken and written English and Swahili, allowing clear communication with debtors, clients, and colleagues.
• A diploma or degree in business, finance, accounting, or a related discipline is preferred, though equivalent practical experience will be strongly considered.
• A valid means of transport and a willingness to travel within the specified region on short notice.

Why Join

You will join a credit management firm that genuinely prioritises people — both the client who needs their money back and the customer who needs to be treated fairly. Instead of relying on aggressive tactics, you will use professionally designed processes and modern contact management tools to negotiate successful outcomes without burning bridges. Here, your ability to balance firmness with empathy will be recognised as a real skill, and your work will directly protect important business relationships across East Africa.