Jobs

D&T Sr Analyst

Posted:Mar 23

Company Details
Name:Aramex
Industry: Transportation/Trucking/Railroad
Website: http://www.aramex.com/
Description: Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solution… Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally. We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world. What We Do We have successfully introduced market leading express delivery and logistics services to the Middle East and other emerging economies. As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services include express courierdelivery, freight forwarding, logistics, supply chain management, e-commerce and record management services. How We Do It Our unique, asset-light business model underlies all of the strategic decisions we make. It has proved highly successful, allowing Aramexus to swiftly adapt to challenging market conditions, execute last-mile delivery solutions and quickly respond to changing customer preferences. Innovation in technology is critical to maintaining our asset-light business model and leveraging the Aramex global network. Instead of investing heavily in infrastructure, we acquire or partner with domestic-focused logistics companies that have strong local networks, knowledge and transportation solutions already in place for efficient and effective last-mile delivery. This approach has proven to have significant benefits for both our business and customers and why we consider ourselves a technology enterprise, selling transportation and logistics solutions without being encumbered by heavy investments in assets. We also believe that investing in and sourcing new technologies in the field of e-commerce in particular is core to a swifter, more efficient movement of goods and services globally and maintaining our market leadership position. We also recognize that to continue to grow a truly sustainable business we must serve and develop the markets and communities where we operate. Our "Delivering Good” sustainability platform is active in over 180 educational, social and environmental projects worldwide and we have partnered with a number of international and local organizations devoted to similar causes. We are proud of the close ties we have with the communities where we operate and the contributions we have made to their sustainable economic development. View more View less
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Job Details
Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Nairobi County, Kenya
Closing Date: Undisclosed
Salary: Undisclosed
Other Pay: Benefits
Job Category: Information Technology
Job Description

The IT Technician is responsible for providing technical support to end‑users, maintaining IT systems, and ensuring the smooth operation of hardware, software, and network components. The role includes troubleshooting, installations, configurations, and responding to service requests within defined SLAs

Job Description

End‑User Support

  • Provide first‑line and second‑line technical support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Respond to service desk tickets, diagnose issues, and ensure timely resolution.
  • Assist users with software installations, updates, and access issues (email, applications, VPN, etc.).

Hardware & Software Maintenance

  • Install, configure, and maintain operating systems (Windows).
  • Perform routine hardware checks, repairs, and upgrades.
  • Ensure licensed software is properly deployed and updated.

Network Support

  • Support basic network troubleshooting (Wi-Fi, LAN, switches, cabling).
  • Assist with network device setup such as access points, routers, and VoIP phones.

Security & Compliance

  • Ensure antivirus, patches, and security updates are applied.
  • Follow company IT security standards and data protection regulations.
  • Report any security incidents immediately.

Systems & Administration Assistance

  • Assist with Active Directory tasks (password resets and group assignments).
  • Support Office 365 / Microsoft 365 environments.
  • Help with backups and data recovery procedures when required.

Asset & Inventory Management

  • Maintain an up‑to‑date inventory of IT equipment and accessories.
  • Prepare and configure devices for new employees (onboarding).
  • Handle equipment returns and cleanup for departing employees (offboarding).

Documentation

  • Update and maintain support documentation and knowledge base articles.
  • Record all work done in the ticketing system accurately.

Job Requirements - Experience and Education

Required Skills & Competencies

  • Strong troubleshooting and problem‑solving skills.
  • Good knowledge of Windows Servers and Backup software (Veeam and Veritas beneficial.
  • Understanding of basic networking (IP, DHCP, DNS).
  • Familiarity with Microsoft 365 administration.
  • Ability to communicate clearly with technical and non‑technical users.
  • Customer‑service‑oriented and able to work under pressure.

Qualifications & Experience

  • IT Diploma, A+, N+, or equivalent technical certifications.
  • 1–3 years of experience in a similar IT support role.
  • Experience with ticketing systems (Jira, ServiceNow, Freshservice, etc.) is advantageous.
  • Knowledge of basic server environments is a plus.
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