Posted:
Sweet Epic Travels is seeking a Remote Customer Support Team Lead to strengthen client relationships and deliver high-quality customer service from a home-based environment. The role combines customer support, sales, communication, and administrative responsibilities, making it suitable for a proactive professional who enjoys working directly with clients.
The successful candidate will act as a primary contact for customers, handle inquiries, support insurance and benefits-related services, and identify opportunities to improve client engagement. The position also involves analyzing customer information, supporting sales administration, and collaborating with marketing teams to improve retention and overall service delivery.
Key Responsibilities:
• Serve as a primary point of contact for clients across multiple communication channels.
• Respond to customer inquiries regarding insurance sales, benefits administration, and general account matters.
• Conduct outbound telemarketing activities to promote services and identify potential sales opportunities.
• Negotiate solutions and service terms while ensuring alignment with company policies.
• Support sales administration by processing documentation, updating records, and tracking client interactions.
• Analyze client information to identify trends and recommend suitable solutions.
• Collaborate with marketing teams to improve customer engagement and retention.
• Maintain professional and responsive communication with diverse client groups.
Requirements:
• Proven experience in outside sales, retail sales, telemarketing, or customer-focused roles.
• Strong negotiation, communication, and interpersonal skills.
• Bilingual or multilingual communication abilities are an advantage.
• Familiarity with sales administration and client data analysis.
• Knowledge of insurance sales or benefits administration is highly desirable.
• Excellent customer service skills.
• Understanding of HIPAA regulations when handling sensitive customer information.
• Ability to work independently and maintain productivity in a remote environment.
• Strong organizational and time-management abilities.
• Strong knowledge of:
• Customer service and client relationship management
• Sales, telemarketing, and negotiation
• Insurance services and benefits administration
Benefits:
• Flexible work schedule.
• Work-from-home opportunity.
• Training and ongoing professional development.
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