Hiring Kenya

Find top Jobs in Kenya fast — Govt, NGO, Internships & attachments. Use AI to match jobs instantly. Join us and grow your career.

Related Jobs

Jobs

Customer Support Officer

Tech Care for All Africa (TC4A)
Mandatory
Nairobi County, Kenya
Apply by May 22, 2026
or Register to apply for this job

Posted:Mon at 10:51 AM By:Hiring Kenya

Company Details
Name:Tech Care for All Africa (TC4A)
Industry: Information Technology and Services
Website: https://tc4a.africa/
Description: Tech Care for All Africa (TC4A) is an innovative digital health company committed to transforming healthcare outcomes in Africa. We are renowned for our flagship Medical Learning Hub (MLH), a state-of-the-art platform reshaping healthcare education. Through MLH, we aim to enhance the skills and knowledge of healthcare providers across the continent. TC4A is dedicated to advancing digital health solutions, focusing on workforce development, pharmaceuticals, diagnostics, and AI. Our mission is to enhance healthcare delivery and access through innovative technology and strategic partnerships.
Job Description

The Customer Support Officer is the first point of contact for the healthcare professionals, institutional clients, and program participants who use TC4A\'s platforms — primarily the Medical Learning Hub (MLH). You will resolve queries quickly, keep the user experience
consistent across markets, and feed insights back to product and program teams.
Key responsibilities

  • Provide first-line support to healthcare professionals on the MLH platform — login, course access, certificates, accreditation queries
  • Manage support tickets across email, WhatsApp, and in-platform chat, with clear SLAs
  • Verify HCP credentials during onboarding to maintain platform integrity
  • Support pharma client program participants with queries on training, registration, ancertification
  • Document recurring issues and contribute to FAQs, help center articles, and self-service content
  • Liaise with the tech team to log, prioritize, and escalate platform bugs
  • Track and report support metrics: response time, resolution rate
  • Support periodic user communications (course launches, reminders, country-specific notices)
  • Flag patterns and user feedback to inform product and program decisions

Requirements

  • Bachelor\'s degree, or equivalent professional experience
  • 2–3 years in customer support, customer success, or a comparable user-facing role
  • Experience supporting a SaaS or digital platform
  • Excellent written communication; calm, patient, problem-solving mindset
  • Comfortable with help desk and CRM tools (Zendesk, Freshdesk, Intercom, HubSpot or similar)
  • Strong organization and ability to manage high ticket volumes without losing quality
  • Excellent written and spoken English
  • Familiarity with healthcare professional workflows or medical terminology
  • Basic data fluency (Excel/Sheets) for tracking trends
Salary: KES Not specified
Otherpay: Benefits
Education: Degree
Employment Type: Full Time
Contact Information

CV Job Description Matcher

This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.

Sign in to use the CV matcher and free cover letter for this job. You can build your CV under My Resumes first, then return here.

Log In Create / Edit CV
Report This AdBack to Job Listings
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.