Posted:
Position: Customer Success Manager (Americas)
Date Posted: July 27, 2026
Industry: Software Technology | Artificial Intelligence | Customer Success | SaaS
Employment Type: Full Time
Experience: Experience in Customer Success Management, Account Management, Customer Support, or related fields. Sales experience is highly valued.
Qualification: Bachelor’s Degree in Business Administration, Communications, Technology, Marketing, or a related field (Estimated)
Location: United States | REMOTE (Americas Time Zone)
Company: Filestage
Description:
Filestage is looking for a Customer Success Manager (Americas) to join its fully remote team and help customers achieve long-term success with its AI-powered review and approval platform. The company supports thousands of organizations worldwide by helping teams streamline content approval processes and deliver high-quality work with confidence.
The ideal candidate will be responsible for managing customer relationships, improving product adoption, and ensuring clients receive maximum value throughout their journey. This role is perfect for a customer-focused professional who enjoys building partnerships, solving problems, and driving business growth in a fast-paced technology environment.
Key Responsibilities:
• Manage the complete customer journey, from onboarding to renewals and ongoing account success.
• Build strong relationships with customers and act as a trusted advisor throughout their experience with Filestage.
• Develop customized success plans based on customer goals, challenges, workflows, and business priorities.
• Monitor customer health metrics to identify risks, opportunities, and areas for improvement.
• Conduct business reviews with key stakeholders to align goals and provide strategic recommendations.
• Provide customer training through onboarding sessions, webinars, and support conversations.
• Encourage product adoption and help customers discover features that improve their workflows.
• Collaborate with Sales, Marketing, Product, Development, and Support teams to represent customer needs.
• Identify expansion opportunities and support customer retention strategies.
Requirements:
• Experience in Customer Success Management, Account Management, or Customer Support.
• Strong passion for customer success and relationship management.
• Sales experience is considered an advantage.
• Excellent communication and interpersonal skills.
• Strong business understanding with the ability to advise customers effectively.
• Self-motivated with the ability to take ownership and drive results in a remote environment.
• Strong teamwork skills with a collaborative and respectful approach.
• Fluent in English; Spanish language skills are an advantage.
• Strong knowledge of:
• Customer relationship management
• SaaS products and technology solutions
• Customer onboarding and retention strategies
• Product adoption and business growth
Benefits:
• Fully remote work environment with flexible scheduling.
• Opportunity to work with a global team and customers.
• Annual team retreats and strong remote culture.
• €1,500 hardware budget and €500 home office setup allowance.
• 38 days of holiday leave and birthday half-day benefit.
• Volunteer/Charity Day opportunity.
• Personal development budget after six months.
• Flat hierarchy with ownership and autonomy
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