Role Overview
As a Chatter / Customer Support Representative, you’ll handle customer conversations through live chat, answering questions and helping resolve issues with clear, timely support. Your work will help customers get accurate information and ensure their concerns are followed through while maintaining a positive experience across multiple conversations.
Key Responsibilities
- Respond to customer inquiries through live chat platforms and manage several conversations at once.
- Explain product and service information accurately and clearly.
- Understand customer concerns, investigate issues, and guide customers toward appropriate resolutions.
- Maintain helpful, professional communication that supports customer satisfaction and engagement.
- Record conversation details and update relevant internal systems.
- Coordinate with internal teams when an issue requires further assistance or resolution.
- Follow company policies and quality standards in every customer interaction.
Requirements & Qualifications
- At least one year of experience as a Chatter, Live Chat Agent, Customer Support Representative, or in a comparable role.
- Strong written communication and typing skills, with intermediate to advanced English proficiency.
- Ability to prioritize tasks and handle multiple customer chats simultaneously.
- Sound customer service, problem-solving, and issue-resolution skills.
- Proactive, organized, and results-focused approach to work.
- Basic to intermediate familiarity with CRM systems and digital communication tools.
- Full-time availability, including flexibility to work different shifts as required.
- Availability to work on-site in Kenya.
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Contact Information
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