Customer Service Representative II
Posted:
Position: Customer Service Representative II
Date Posted: July 5, 2026
Industry: Healthcare / Home Health Services / Customer Support
Employment Type: Full Time
Experience: Entry-Level to 2+ Years in Customer Service or Administrative Support
Qualification: High School Diploma or Equivalent (Associate Degree Preferred)
Salary: $17.36 – $22.55 / hour
Location: United States, REMOTE
Company: Patterson (via Talentify.io)
Description:
Talentify.io is supporting the listing of a Customer Service Representative II role associated with Patterson, a company known for its strong people-first culture and commitment to supporting healthcare professionals. The organization focuses on delivering efficient customer service solutions within the home healthcare and medical supply sector.
In this role, the Customer Service Representative II will be responsible for handling customer inquiries, processing orders, maintaining accurate records, and ensuring smooth communication between customers, sales representatives, and internal teams. The position requires strong attention to detail, multitasking ability, and a customer-first mindset.
This opportunity is ideal for individuals who are organized, detail-oriented, and passionate about delivering high-quality service in a structured office environment.
Key Responsibilities:
• Process customer orders, returns, and quotes accurately using order entry systems.
• Maintain up-to-date customer records, territory information, and interaction logs.
• Monitor shipment schedules to ensure timely delivery of products.
• Ensure compliance with company, state, and federal regulations.
• Provide customer support by answering queries and resolving issues promptly.
• Communicate effectively with internal teams and outside sales representatives.
• Identify customer needs and recommend appropriate products or solutions.
• Assist with additional administrative and sales support tasks as required.
Requirements:
• High School Diploma or equivalent qualification.
• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and accuracy in data entry and order processing.
• Proficiency in Microsoft Office applications.
• Ability to multitask across multiple systems and communication platforms.
• Preferred: Associate Degree or equivalent experience.
• Preferred: Experience with SAP or similar ERP systems.
• Strong knowledge of:
• Customer service operations and order management
• Microsoft Office and computer systems
• Communication and client relationship handling
• ERP systems such as SAP (preferred)
• Administrative support and reporting processes
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