Customer Service Representative (Call Center)
Posted:
Company Details
Job Details
Job Description
Position: Customer Service Representative (Call Center)
Date Posted: July 21, 2026
Industry: Customer Service | BPO | Call Center
Employment Type: Full Time
Experience: Minimum 1 Year of Call Center Experience
Qualification: High School Diploma or Bachelor’s Degree (Preferred)
Salary: AED 5000 to 10000 (estimated)
Location: Dubai Internet City, Dubai, United Arab Emirates
Company: Teleperformance
Description:
Teleperformance is looking for motivated and customer-focused Customer Service Representatives to join its Call Center team in Dubai Internet City. This full-time opportunity is ideal for candidates who are passionate about delivering exceptional customer support in a fast-paced and professional environment.
The successful candidate will handle customer inquiries, provide timely solutions, and maintain high service standards while working rotational shifts. Immediate joiners with strong Arabic and English communication skills are encouraged to apply and become part of a supportive team with excellent career development opportunities.
Key Responsibilities:
• Respond to customer inquiries professionally through call center channels.
• Provide accurate information and resolve customer concerns efficiently.
• Deliver high-quality customer service while meeting performance standards.
• Maintain accurate records of customer interactions and follow-up activities.
• Work collaboratively with team members to ensure customer satisfaction.
• Adhere to company policies, quality standards, and service procedures.
• Work flexible rotational shifts as required by business operations.
Requirements:
• Minimum 1 year of call center experience.
• B2 level English proficiency or above.
• Fluency in both Arabic and English is required.
• Immediate availability to join.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work rotational 24/7 shifts.
• Willingness to work 6 days per week with 1 scheduled day off.
• Strong knowledge of:
• Customer Service and Call Center Operations.
• Communication, Problem-Solving, and Customer Relationship Management.
• Call Handling Procedures and Customer Support Best Practices.
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