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InteLogix is hiring a Customer Service Representative – Call Center to join its fully remote team. This opportunity is ideal for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service while working from home.
The successful candidate will act as the primary point of contact for customers, handling inquiries, resolving concerns, documenting interactions, and collaborating with internal teams to ensure a positive customer experience. The company offers paid training, career advancement opportunities, and a comprehensive benefits package.
Key Responsibilities:
• Serve as the primary point of contact for customers via phone.
• Respond to customer inquiries and resolve complaints professionally.
• Guide customers by providing accurate information about products, services, and company policies.
• Accurately document customer interactions and transactions across company platforms.
• Collaborate with internal departments to resolve customer issues and escalate complex cases when needed.
• Meet customer satisfaction goals and performance expectations.
• Identify opportunities to improve customer experiences and service processes.
• Stay informed about company products, services, and industry updates.
• Work scheduled hours with flexibility for weekends and holidays when required.
Requirements:
• Must be at least 18 years of age.
• High School Diploma or equivalent qualification.
• Minimum 6 months of call center experience.
• Strong typing and data entry skills.
• Proficiency in Microsoft Office and Salesforce.
• Ability to troubleshoot basic technical issues.
• Comfortable working with multiple systems while assisting customers over the phone.
• Excellent communication, customer service, and problem-solving skills.
• Strong attendance record and commitment to delivering high-quality customer support.
• Strong knowledge of:
• Customer service and call center operations.
• Microsoft Office, Salesforce, and data entry systems.
• Telephone communication, customer issue resolution, and basic technical troubleshooting.
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