Customer Service Representative (Arabic Speaking)
Posted:
Position: Customer Service Representative (Arabic Speaking)
Date Posted: July 14, 2026
Industry: Customer Service | Customer Support | Human Resources Services
Employment Type: Full Time
Experience: 2–5 Years
Qualification: Bachelor’s Degree or Diploma in Business Administration or a Related Field
Salary: AED 4000 to 7000 (estimated)
Location: Dubai, United Arab Emirates
Company: Ultimate HR Solutions
Description:
Ultimate HR Solutions is seeking an experienced and customer-focused Customer Service Representative (Arabic Speaking) to join its client’s team in Dubai. This role is ideal for professionals who have strong communication skills, customer support experience, and the ability to handle customer interactions across multiple channels.
The successful candidate will be responsible for managing customer inquiries, resolving service requests, maintaining accurate customer records, and ensuring high-quality customer experiences. The position requires fluency in Arabic and English, excellent problem-solving abilities, and experience working with CRM platforms to support efficient customer service operations.
Key Responsibilities:
• Respond to customer inquiries through phone calls, emails, live chat, and social media platforms.
• Handle customer complaints and service requests professionally and efficiently.
• Maintain accurate customer information and interaction records within CRM systems.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Monitor and achieve customer service KPIs, including response time, resolution time, CSAT, and quality standards.
• Provide customers with accurate information and ensure a positive service experience.
• Support continuous improvement of customer service processes and procedures.
Requirements:
• 2–5 years of experience in Customer Service, Customer Support, or Call Center roles.
• Fluency in Arabic and English (spoken and written) is mandatory.
• Experience using CRM systems such as Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, or similar platforms.
• Strong communication, problem-solving, and customer handling skills.
• Ability to manage multiple customer interactions in a professional manner.
• Bachelor’s Degree or Diploma in Business Administration or a related field.
• Strong knowledge of:
• CRM systems and customer record management
• Customer service operations and complaint resolution
• Customer support communication and service quality standards
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