Customer Service Representative
Posted:
Position: Customer Service Representative
Date Posted: July 7, 2026
Industry: Healthcare | Hospital | Mental Health
Employment Type: Full Time
Experience: 1–2 Years of Front-Office Experience in a Hospital or Healthcare Setting
Qualification: Not Specified
Salary: AED 5000 to 10000 (estimated)
Location: Dubai, United Arab Emirates
Company: Saudi German Hospital UAE
Description:
Saudi German Hospital UAE is seeking a dedicated Customer Service Representative to join its Mental Health Clinic in Dubai, United Arab Emirates. This full-time opportunity is ideal for individuals with healthcare front-office experience who are committed to delivering exceptional patient service while maintaining professionalism and confidentiality.
The selected candidate will support daily front-desk operations, assist patients with administrative processes, and manage insurance-related tasks. The role requires excellent communication skills, empathy, and the ability to provide a positive experience for patients visiting the mental health clinic.
Key Responsibilities:
• Welcome and assist patients with appointments and front-desk inquiries.
• Verify insurance coverage and process pre-authorizations.
• Handle billing inquiries, co-payments, deductibles, and payment processing.
• Follow up on insurance claims and maintain accurate patient records.
• Coordinate with healthcare professionals to ensure smooth patient services.
• Maintain patient confidentiality and provide professional customer support at all times.
Requirements:
• 1–2 years of front-office experience in a hospital or healthcare setting.
• Good knowledge of insurance verification, pre-authorizations, billing, co-payments, deductibles, and claims follow-up.
• Previous experience in a Mental Health, Psychiatry, or Psychology clinic is an advantage.
• Excellent communication skills in English.
• Empathetic, professional, and committed to maintaining patient confidentiality.
Strong knowledge of:
• Insurance verification and pre-authorization procedures.
• Medical billing, co-payments, deductibles, and claims follow-up.
• Front-office operations and patient service within a healthcare environment.
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