Customer Service Representative
Posted:
Company Details
Name:Solvo Global
Industry:
Telecommunications
Website:
https://solvoglobal.com/
Description:
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language bar…
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
About the Role
- Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions.
- As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.
- You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.
Key Responsibilities
- Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
- Manage a high volume of calls while maintaining quality and professionalism.
- Provide accurate, clear, and timely information to customers.
- Build rapport quickly and maintain a positive, customer-focused experience.
- Use established communication templates to ensure consistency and efficiency.
- Accurately document all customer interactions in internal systems.
- Collaborate with team leads, quality, and training teams to meet performance expectations.
- Adhere to schedules, performance metrics, and operational guidelines.
- Maintain professionalism and courtesy in all customer interactions.
- Demonstrate flexibility to work different shifts, including evenings and weekends.
335 open positions on Semasocial right now
· 6970 open positions in Nairobi County, Kenya
· 9 posted in the last 7 days
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.