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InteLogix is seeking a motivated and customer-focused Customer Service Representative to join its remote team in the United States. This role is ideal for individuals who enjoy problem-solving, communicating with customers, and delivering high-quality service experiences.
The successful candidate will serve as the primary point of contact for customers, assist with utility service inquiries, resolve concerns, and provide effective solutions while maintaining professionalism and accuracy. Paid training and career advancement opportunities are available for successful candidates.
Key Responsibilities:
• Complete a virtual paid training program and successfully pass required assessments.
• Handle customer inquiries related to utility services, including starting or stopping services, billing questions, and payment assistance.
• Provide excellent customer service by resolving complaints and guiding customers through solutions.
• Maintain strong knowledge of products, services, and company policies.
• Accurately document customer interactions and transactions using company systems.
• Collaborate with internal departments to resolve customer issues and escalate complex concerns.
• Meet customer satisfaction goals and performance targets.
• Identify opportunities to improve customer experience and streamline processes.
• Stay updated on service information and industry trends.
• Work according to assigned operating hours, including flexibility for weekends and holidays.
Requirements:
• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Strong communication and customer service skills.
• Ability to remain focused while handling phone-based customer interactions throughout the shift.
• Comfortable using computers, multiple browser windows, and digital tools.
• Strong attendance and reliability.
• Ability to work independently in a remote environment.
Remote Work Requirements:
• High-speed internet with ethernet connection to the router.
• Minimum internet speed requirement of 50 Mbps download and 35 Mbps upload.
• WiFi must remain disabled during work hours.
• Current Windows updates required.
• Private, quiet, and distraction-free workspace with a door.
Benefits:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Training
• Paid Time Off
• Employee Discounts
• Career Advancement Opportunities
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