Customer Service Project Coordinator
Posted:
Position: Customer Service Project Coordinator
Date Posted: July 7, 2026
Industry: Engineering Services | Conveyor Systems | Automation | Project Management | Customer Support
Employment Type: Full Time
Experience: Relevant Experience in Project Coordination, Customer Service, Administration, or Related Field
Qualification: Bachelor’s Degree in Business Administration, Project Management, Engineering, or a Related Field Preferred
Location: Franklin, Tennessee, United States, REMOTE
Company: Designed Conveyor Systems (DCS)
Description
Designed Conveyor Systems (DCS) is seeking a highly organized and detail-focused Customer Service Project Coordinator to support its Customer Service team. This role plays an important part in ensuring customer service activities within projects are properly organized, tracked, communicated, and completed throughout the project lifecycle.
The Customer Service Project Coordinator will serve as a central coordination point between Project Managers, Customer Service Engineers, Spare Parts teams, and other internal stakeholders. The successful candidate will help maintain project visibility, manage follow-ups, document important updates, and ensure customer service deliverables are completed efficiently and accurately.
Key Responsibilities
• Maintain organization and visibility of Customer Service project activities.
• Track project schedules, milestones, and deliverables to ensure deadlines are achieved.
• Monitor CS-related tasks and ensure project tracking information remains accurate and updated.
• Attend project meetings to collect updates, identify action items, and maintain proper documentation.
• Prepare and distribute Customer Service meeting notes and follow-up actions.
• Coordinate internal meetings, vendor discussions, and Customer Service alignment sessions.
• Act as a communication link between project teams and Customer Service departments.
• Follow up on required documentation, information, and project inputs.
• Maintain clear records of Customer Service responsibilities across active projects.
• Perform QuickBase data entry and maintain accurate project tracking information.
• Ensure completeness and accuracy of Customer Service project data.
• Support weekly reporting and project status updates.
• Assist with training coordination, including manuals, internal sessions, and vendor-led training activities.
• Support Post Project Spares (PPS) tracking and follow-up processes.
• Assist with internal team coordination and event logistics.
Requirements
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Excellent written and verbal communication skills.
• Ability to coordinate effectively with technical and non-technical teams.
• Strong attention to detail and accuracy in documentation.
• Proactive approach to follow-ups, task management, and problem-solving.
• Ability to work independently while collaborating with cross-functional teams.
• Comfortable adapting to changing project requirements.
• Team-oriented mindset with strong collaboration skills.
• Strong knowledge of:
• Microsoft Office Suite including Excel, Word, Outlook, and PowerPoint
• Project coordination and documentation processes
• Data management systems (QuickBase experience is a plus)
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