Customer Service Executive
Posted:
Job Description
Location: Dubai, UAE (Onsite)
Company: Battmobile
About Battmobile
Battmobile is UAE’s leading onsite automotive service provider, operating a fleet of 40+ vehicles with 24/7 availability. With over 150,000 satisfied customers, we deliver emergency and preventive car care directly to customers’ locations, as well as through our service center in Al Quoz.
Role Overview
We are looking for a confident and customer-focused Emirati (UAE National) to join our team as a Customer Service Representative.
In this role, you will play a key part in shaping customer experience by engaging with customers after service, gathering valuable feedback, and helping us continuously improve our operations.
This is not just a calling role — you are the voice of the customer inside the company.
Key Responsibilities
- Conduct post-service follow-up calls to customers to assess satisfaction levels
- Capture customer feedback, concerns, and suggestions accurately and clearly
- Handle complaints with professionalism and ensure customers feel heard and valued
- Escalate critical issues to the relevant teams for immediate action
- Identify patterns and trends in feedback and share insights with management
- Maintain a positive, professional, and empathetic tone in all interactions
- Ensure all customer interactions are properly documented and tracked
What We’re Looking For
- UAE National (Emirati) – Mandatory
- Strong communication skills in English (Arabic is a plus)
- Confident speaker with good listening and interpersonal skills
- Basic computer knowledge and ability to record and manage data accurately
- Patient, approachable, and able to handle different customer personalities
- Prior experience in customer service or call handling is an advantage
Why Join Battmobile?
- Be part of a growing, customer-first organization
- Opportunity to make a real impact on customer experience
- Collaborative and supportive work environment
- Career growth opportunities within operations and customer experience
How to Apply
Send your CV to [email protected] with the subject line:
“Application – Customer Service Representative (UAE National)”
Pay: AED6,000.00 - AED6,001.00 per month
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