Customer Service Chat Representative
Posted:
Position: Customer Service Chat Representative
Date Posted: July 12, 2026
Industry: Customer Service | Home Services | Technology
Employment Type: Full Time
Experience: 1+ Years of Customer Service Experience Preferred
Qualification: High School Diploma or GED Required
Salary: $16 – $17 per Hour
Location: United States, REMOTE
Company: Frontdoor / American Home Shield Corp
Description:
Frontdoor is seeking a dedicated Customer Service Chat Representative to support homeowners and business partners by delivering exceptional service experiences. The company provides innovative home maintenance and repair solutions through its leading brands, including American Home Shield, helping customers manage unexpected home system and appliance issues.
The successful candidate will represent the company by assisting customers through various communication channels, explaining service coverage, resolving concerns, and maintaining professional relationships with customers, contractors, and business partners. This role is ideal for individuals who are customer-focused, detail-oriented, and comfortable working in a fast-paced remote environment.
Key Responsibilities:
• Assist customers, contractors, and business partners through inbound and outbound calls, written correspondence, and electronic communications.
• Provide accurate information regarding service contracts, product coverage, and company procedures.
• Resolve customer service concerns by following up with customers, contractors, and business partners.
• Maintain updated knowledge of company policies, procedures, programs, and service guidelines.
• Complete required training and continuing education courses.
• Maintain professional and effective communication with internal and external stakeholders.
• Perform additional duties and responsibilities as assigned.
Requirements:
• High School Diploma or GED required.
• Minimum 1 year of customer service experience preferred.
• Strong computer literacy and ability to use digital communication tools.
• Excellent problem-solving and decision-making abilities.
• Strong attention to detail with the ability to manage multiple tasks.
• Ability to adapt and perform effectively in a fast-paced work environment.
• Customer service experience and training are preferred.
• Strong knowledge of:
• Customer Support Operations
• Computer Applications and Digital Communication Tools
• Problem Resolution Techniques
• Service Policies and Procedures
Benefits:
• Medical, pharmacy, dental, vision, life, and disability insurance.
• Wellness programs, including weight loss and smoking cessation support.
• 401(k) matching program.
• Employee stock purchase plan eligibility.
• Additional rewards and incentives for eligible roles.
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