Customer Service Agent (Arabic Speaker
Posted:
Position: Customer Service Agent (Arabic Speaker)
Date Posted: July 8, 2026
Industry: Healthcare | Insurance | Customer Service
Employment Type: Full Time
Experience: Previous Customer Service Experience Preferred, Especially in Healthcare or Insurance
Qualification: Bachelor’s Degree in a Medical or Healthcare-Related Field
Salary: AED 4000 to 7000 (estimated)
Location: Dubai, United Arab Emirates
Company: Almadallah Healthcare Management
Description:
Almadallah Healthcare Management is seeking a Customer Service Agent (Arabic Speaker) to join its team in Dubai. This role is ideal for candidates with a healthcare background who are passionate about providing excellent customer support and assisting patients and clients with professional service.
The successful candidate will handle customer inquiries, provide support related to healthcare services, and ensure a positive customer experience. Applicants must be fluent in Arabic and English, with strong communication skills and the ability to work effectively in a fast-paced healthcare environment.
Key Responsibilities:
• Handle customer inquiries and provide accurate information regarding healthcare services.
• Assist patients and clients with service-related requests and concerns.
• Communicate professionally with customers in Arabic and English.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams to resolve customer issues efficiently.
• Provide high-quality customer service while following company policies and procedures.
• Support daily customer service operations and maintain a positive client experience.
Requirements:
• Bachelor’s Degree in a Medical or Healthcare-related field is mandatory.
• Fluent in Arabic and English.
• Previous customer service experience is required, preferably within the Healthcare or Insurance industry.
• Strong communication and interpersonal skills.
• Ability to handle customer concerns with professionalism and patience.
• Immediate joiners are highly encouraged to apply.
• Strong knowledge of:
• Healthcare customer service processes and client support
• Arabic and English communication skills
• Customer relationship management and service coordination
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