Customer Service Agent
Posted:
Position: Customer Service Agent
Date Posted: 12 February 2026
Industry: Customer Service / E-commerce / Retail
Employment Type: Full Time
Experience: Minimum 2 years
Qualification: Estimated Qualification like Diploma/Degree/Certificate in relevant field
Salary: AED 4,500
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
We are looking for a dedicated Customer Service Agent to join our team and support customer experience and daily operations across multiple platforms. The ideal candidate will be organized, customer-focused, and experienced in handling e-commerce-related inquiries.
Key Responsibilities:
• Handle customer inquiries related to website sales
• Coordinate effectively with internal teams to resolve issues
• Assist customers with plan changes, cancellations, and pauses
• Enhance customer satisfaction and retention rates
• Respond to social media messages on Instagram and Facebook
• Support basic marketing tasks and reporting
Requirements:
• Minimum 2 years of customer service experience
• UAE experience preferred
• E-commerce experience is an advantage
• Fluent in English
• Strong organizational skills and customer-oriented mindset
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